We are always there
where you need us

Good service always starts where you need us at the moment.
Simple, quick and uncomplicated. This is our understanding
of proximity to the customer.

How can we help you?

There are many ways to contact us – you have the choice! You can either refer to one of our numerous information pages or contact us directly.

Customer service*
+49 9221 - 7035 898

Mondays - Fridays from 8:00 AM to 10:00 PM
(please keep your customer number and telephone PIN or iTANCard ready)

Prospective customers*
+49 9221 - 7035 897
Mondays - Fridays from 8:00 AM to 8:00 PM

Always informed!

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and this way always
stay up to date!
You have the choice from
several different topics.

Go to newsletter overview

Our services at a glance

Getting started

New here? Get an overview.

A detailed description will also explain in concrete terms to how you can become a flatex customer and how you can use our services. In specific, the following topics
are covered: 

  • Online cash account and securities account opening
  • The first login to the Web Branch
  • The Web Branch explained step-by-step

Go to the overview: Getting started


Answers to all questions related to flatex

You can often already find the answers to your questions in the Frequently Asked Questions section. Simply enter your search term directly in the search field or browse through all available categories easily and conveniently.

  • Answers to the most frequently asked questions
  • Clear categories structure 
  • Direct help form in every FAQ 

Go to the FAQs

Prize-winning services!

Our offers make a compelling case

Since our founding, we have time and again received top rankings in tests, and notably in both customer surveys as well as evaluations by expert forums. 


View all awards

Form centre

All forms relating to your cash and securities account

In the flatex form centre, you can find all forms and documents relating to
your cash and securities account as PDF or online version.

Included is everything from the cash account/securities account transfer to flatex Bank AG to the installation instructions and operating manual of our trading software (First Steps) and even the exemption order for capital gains.

Go to the form centre

Refer a friend

Profit from your references!

Recommend us and we will thank you with 5 free trades. Of course, the customer referred by you will also get 5 free trades!

Kunden werben Kunden 

Customers refer customers

Your contact to us

Your questions have not been answered so far?

Of course, we are also happy to be available to you in person. Should you have any questions that could not be answered yet, we will readily assist you personally:

  • by telephone,
  • by email,
  • via live chat,

Go to contact page

Still not a flatex customer?

Open an account and benefit from all the advantages!

  • Free cash account with securities account
  • Innovative trading tools and large product range
  • Trade anytime and anywhere: optimised for tablet and smartphone

Open an account now

Nein Danke