Verification of identity

The verification of identity depends on your place of residence:


Notice for existing customers

If you are already a customer of flatex and your identity is already verified, the verification of identity usually does not need to be repeated.

In that case, you can simply open a further cash/securities account via your Web Branch under Service/Securities account opening. 

New customers domiciled in Germany


Verification of identity by PostIdent procedure:

You can obtain verification of your identity at any optional post office (the PostIdent coupon that is automatically printed out as well and a valid national identity card of passport is required for this purpose). The postal employee will send the PostIdent form to flatex Bank AG, Magazinstr. 2, 08056 Zwickau. The costs for the letter envelope and postage are part of the PostIdent procedure and you do not need to pay for them.

Video verification of identity:

As of now, you can also obtain your verification of identity online. In subsequence to your online account opening application (OKDE), you can start your identity verification by video conveniently from your home. For this, you merely need an end device with camera or a webcam and your national identity or passport.

Verification of identity for new customers domiciled in Austria

You are welcome to conduct your verification of identity at our office. Please schedule an appointment for this purpose
at +43 720 518 555.

You will receive a letter in the coming days and a data return receipt from the custodian and account-holding bank, flatex Bank AG Austrian Branch.. On receipt of the delivery, please keep your valid passport or national identity card ready, as the identity verification will be conducted directly by the employee of the Austrian postal service on behalf of flatex Bank AG Austrian Branch. /flatex. The information will be confirmed by your signature and the postal employee’s signature, who will thereupon return confirmation of your identity verification to flatex Bank AG Austrian Branch.

Your data will be used by the Austrian postal service, “Österreichische Post AG”, solely for proper processing and transmission of the delivery. Österreichische Post AG is not responsible for the content of the documents handed over or for the legal consequences tied to the signature.

Video verification of identity:

As of now, you can also obtain your verification of identity online. In subsequence to your online account opening application (OKDE), you can start your identity verification by video conveniently from your home. For this, you merely need an end device with camera or a webcam and your national identity or passport.

Verification of identity for new customers not domiciled in Germany or Austria

If you seek verification of identity outside of Germany, please use the form“Verification of identity for persons living abroad”.
You can find the offices authorised to provide verification of identity at the bottom right of the form. Please note that consulates and embassies are currently not permitted to conduct identity verifications. This is not represented clearly on this form at this time. Although verification of identity through this authority is planned again for the future, but we cannot tell you at this time yet when exactly this will be possible again. As soon as we have new information about this, we will let you know here.  If you obtain a verification of identity abroad, this verification of identity can currently only be confirmed by a notary public.

Please always enclose a well legible copy of the verification of identity document. If a national identity card is used, it is necessary that you copy both sides of the identity card. The copy must be provided with the signature and, if applicable, company stamp by the person conducting the verification of identity for you.

Nein Danke